serendipitypsychology

Serendipity Psychology Services Ltd

Support@SerendipityPsychology.co.uk I 07754 455326

www.SerendipityPsychology.co.uk

TERMS AND CONDITIONS OF SERVICE

Definitions

1.“THE COMPANY” MEANS SERENDIPITY PSYCHOLOGY SERVICES LIMITED, ALSO KNOWN AS SERENDIPITY.

2. “APPOINTER” MEANS THE PERSON OR COMPANY (WHERE APPLICABLE) WHO INSTRUCTS THE COMPANY AND WHO IS RESPONSIBLE FOR THE PAYMENT OF FEES.

3. “CLIENT” MEANS THE PERSON RECEIVING THE SERVICES. A SELF-FUNDING CLIENT WILL ALSO BE THE “APPOINTER”, UNLESS THE CLIENT IS UNDER 18 YEARS, IN WHICH CASE THE CHILD’S LEGAL GUARDIAN IS THE APPOINTER.

4. “CLINICIAN” MEANS THE  PERSON APPOINTED BY THE COMPANY TO PROVIDE THE SERVICES TO THE CLIENT AND MAY BE AN EMPLOYEE OR ASSOCIATE CLINICIAN OF THE COMPANY. THE “CLINICIAN” IS A SUITABLY QUALIFIED AND REGISTERED PROFESSIONAL (OR AN ASSISTANT UNDER THE SUPERVISION OF A QUALIFIED AND REGISTERED PROFESSIONAL) WHO IS COMPETENT TO PROVIDE THE SERVICES.

5. “ASSOCIATE CLINICIAN” MEANS A SELF-EMPLOYED CLINICIAN WHO HAS ENTERED INTO A CONTRACT WITH THE COMPANY TO PROVIDE SERVICES.

6. “SERVICES” MEANS: PSYCHOLOGICAL ASSESSMENT, PSYCHOLOGICAL INTERVENTION, PSYCHOTHERAPIES, COUNSELLING, CONSULTATION WITH THIRD PARTIES (AS AGREED BY THE CLIENT/APPOINTER), CLINICAL SUPERVISION OR OTHER COACHING OR MENTORING ARRANGEMENT, ATTENDANCE AT MEETINGS, WRITING REPORTS AND LETTERS AND DEALING WITH QUERIES RAISED BY THE CLIENT/APPOINTER.

7. “FEES” MEANS THE SUM QUOTED OR PAYABLE AS THE CONSIDERATION FOR THE PROVISIONS OF SERVICES.

Our values and commitments:

We base these terms and agreements on our company values which have been formed as a group of therapists. Our values are based on our training and experience as therapeutic practitioners, practices of which are underpinned by a substantial body of research and evidence. We ask all our therapists to make a number of commitments to their clients and through inviting our clients to sign this agreement, we also make a number of commitments to our clients:

  • To do all we practicably can to support our clients to remain in therapy for as long as they may
    need to engage with it and to review progress with our clients regularly.
  • To follow standard ethical guidelines and professional codes of conduct.
  • To respect the integrity and rights of the client.
  • To seek consultation as required to ensure the client receives the best possible therapeutic approach for them.

Fees

Fees are agreed between the Company and the Appointer at the start of therapy.

Standard company fees are reviewed at each financial year end and are subject to a 5 percent
increase.

Where Clients/Appointers intend to claim the cost of services from third parties e.g.from healthcare insurers or the Local Authority, it is the responsibility of the Appointer to seek a formal agreement with the funding party prior to the commencement of Services. In the absence of an agreement, the Appointer will be solely responsible for payment of the fees. Where the third party do not make payment of the fee, it is the responsibility of the Client to meet the fee and pursue the third party independently to claim this back.

Payment

Appointers are asked to make payment for The Client’s first appointment in advance of the initial consultation unless they have an established contract regarding payment with The Company in advance.

Thereafter, invoices will be submitted by email monthly in arrears. We ask that payment is made promptly and within 7 days to the account details provided on the invoice which are as follows:

Serendipity Psychology Services Ltd
Sort Code 20 57 44
Account Number 33947769

Where arrangements for third party Appointers to meet the fee, such as insurance companies, have been made The Company will submit invoices to Appointers monthly in arrears. Cleared payment is due to be made within 14 days of the date of the invoice. The Company reserves the right to charge interest on any overdue payment at the rate of 8% per month.
Any queries relating to invoicing should be directed to Karen Walton, Practice Manager:
karen@serendipitypsychology.co.uk

Cancellations and missed appointments

It is assumed that all planned, regular/diarised appointments are chargeable. If The Client is unable to attend their regular/diarised appointment, they are asked to telephone or text their Clinician to let them know as soon as possible. If The Client fails to attend an appointment without having agreed this with The Clinician a minimum of 72 hours in advance, The Appointer will be charged the full fee for the appointment. The individual Clinician may use their discretion at times of illness or emergency and will notify the company if a session should not be charged. In the event of annual leave or similar
planned absence, The Client is asked to give their therapist one month’s notice of their planned absence, or the session will be chargeable.

Please note that due to the significant demand for specialist private psychology services and subsequent Clinician waiting lists, a Client agrees with a ‘three-miss rule’. Where three sessions are missed or cancelled consecutively, or the Client misses several sessions through butterflying (i.e. one session missed, one attended, one missed), The Clinician reserves the right to terminate the contract. This is at the Clinician’s discretion. Regularity of appointments must be agreed as of the initial
consultation and maintained until any subsequent formal review between Clinician and Client.

The contracted number of sessions will be charged where there is an expectation by third parties to reserve a regular session for a client who may not attend regular appointments, for example, in Local Authority commissioning arrangements.

Notice of termination

Ethical clinical practice indicates that it is important for individuals to be given the opportunity to work towards a planned ending with a therapist when engaging in psychological therapy. With this in mind, we request that The Appointer must give one calendar months’ notice before withdrawing payment for the course of sessions, ending the sessions sooner than this is at the therapist and companies’ discretion. We ask our therapists to give three months’ notice to their clients wherever possible.

Late arrival to appointments

In the event that a Client arrives late for an appointment, the Clinician will nevertheless end the session at the usual time and the full fee will be charged. If a Client arrives more than 30 minutes late for an appointment, the Clinician may, in his or her absolute discretion, cancel the appointment and the Appointer will be charged the full fee for the appointment.

Complaints

If it is not possible to address complaints directly with the individual Clinician, please notify the Director of The Company (Dr Lauren Sayers) regarding any complaints about the provision of services. She may be contacted at: serendipitypsychology@outlook.com.

The Company will advise on the appropriate course of action to address any issue regarding the professional practice of an individual Clinician. The Company is not liable for the professional practice and conduct of Associate Clinicians.

If the complaint is made regarding the Company Director, it will be passed to an Associate or supervisor within the company to investigate and respond to in the first instance.

Confidentiality

Information held about the Client by the Clinician will not be disclosed to any third party other than
employees of The Company. This does not apply to:

a) Any use or disclosure of information which is authorised by the Client (i.e. progress reports to
Appointer or letters to the Client’s General Practitioner)

b) Disclosure required by law.

c) Any information that is already in, or comes into, the public domain.

d) When sharing information is necessary to ensure the safety of any person/s.

e) When a Clinician is required to discuss their clinical practice with a clinical supervisor who is
not an employee of The Company.

f) When an executor is required to manage the professional affairs of the Clinicians in the event
of illness or death.

Efficacy of treatment and liability

The Company takes care to ensure that the Services are of consistently high standard and are
provided by appropriately qualified professionals and in accordance with good clinical practice. The
Company provides interventions and therapies that are acknowledged within the Psychology
profession as good practice.

Clients are asked to note, however, that the Company is not in a position to guarantee the
effectiveness of these Services, particularly those Services that are embarked on in the hope that
they will improve a specific problem or condition. Neither can the Company be held liable for any
consequences of a therapy, supervision or consultation, treatment or intervention that fails to produce
a desired effect. The Company will not provide refunds of fees in such circumstances.

Handling of personal information

Please refer to the company’s Privacy Statement for further information about General Data
Protection Regulations. This can be found on the company’s website at:
www.serendipitypsychology.co.uk.

Please complete and return by email:
These terms and conditions apply by implication if The Appointer/Client commits to diarising a therapy
session by making payment for it, and/or through their attendance at the session.
I agree to the above terms and conditions (completion and return by email indicates a signature).

Appointer’s Name:

 

Client’s Name (if different):

 

Appointer’s Signature:

 

Date:

 

Please select as appropriate
☐ I am the Appointer AND the Client
☐ I am the Appointer of the Client whose name is: ________________________________
(Client name)